Refund policy

Refund and Returns

Returns and Refund Policy

Last updated: 10 August 2026

At Concourse Clobber, items are printed to order. This does not affect any cancellation or consumer rights that apply by law. Please read the sections below to understand when an item can be returned and who is responsible for return costs.

How to Start a Request

To start a return, withdrawal, refund or replacement request, email:

support@concourseclobber.com

Include your order number and the reason for your request. For damaged, defective, misprinted or incorrect items, include a description and clear photographs showing the issue.

Please do not send an item to our fulfilment partner or any other address without first receiving return instructions from us, as this could delay or prevent your return from being processed.

UK and EU/EEA Right of Withdrawal

If you are a consumer in the United Kingdom or European Union/European Economic Area, you normally have the right to withdraw from an online purchase without giving a reason, unless an exemption described below applies.

You must tell us that you wish to withdraw within 14 days after the day you, or a person nominated by you, receives the goods.

If one order is delivered in multiple shipments or contains multiple items delivered on different days, the withdrawal period begins after the last item is delivered. If the final day falls on a weekend or public holiday in the relevant country, the deadline is extended to the next working day.

To exercise this right, email a clear withdrawal request to support@concourseclobber.com before the deadline. You may use the model cancellation form at the bottom of this policy, but this is not compulsory. You do not need to provide a reason for withdrawing.

We will acknowledge your withdrawal request by email.

Returning Items After Giving Notice

After telling us that you are withdrawing, you must send the goods back without undue delay and no later than 14 days after the day you notified us. The deadline is met if you send the goods before that 14-day period expires.

We will provide the appropriate return address and instructions after receiving your request.

You may inspect an item as you reasonably would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning.

Please retain proof of postage or other evidence that the return was sent.

Return Shipping Costs

For a withdrawal or change-of-mind return, you are responsible for the direct cost of returning the goods, unless we agree to pay it or applicable law requires otherwise.

If an item is faulty, damaged, incorrectly printed, not as described or not what you ordered, we will cover the reasonable return cost or provide a prepaid return method where a return is required. We may not require a faulty item to be returned in every case.

Refunds Following Withdrawal

If you validly withdraw from the entire order, we will refund all payments received for the returned goods, including the cost of our least expensive standard delivery option available for the order.

If you selected an enhanced or express delivery service, we do not have to refund the amount above the cost of our least expensive standard delivery option.

For a partial-order withdrawal, any delivery-cost refund will be calculated as required by applicable law.

We will issue the refund without undue delay and no later than 14 days after the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back or you provide evidence that you sent them, whichever happens first.

If we lawfully withhold the refund while waiting for the goods or evidence of return, we will process it without undue delay once that condition has been met.

Refunds will be made to the original payment method unless you expressly agree otherwise. You will not be charged a fee for the refund. Your bank or payment provider may require additional time to show the refunded amount after we process it.

Personalised and Custom Products

The statutory right of withdrawal does not apply to goods that are made to your specifications or are clearly personalised. This includes, for example:

• Products personalised with a name, initials, number, photograph, message or other content you supplied or selected.
• Bespoke products produced using a custom design, layout or specification created specifically for you.
• Other products that cannot reasonably be resold because they were individually customised at your request.

An item is not treated as personalised merely because it is printed after you place the order. A product ordered from our standard catalogue using standard design, colour and size options will not be excluded from the statutory right of withdrawal solely because it was printed on demand.

The personalised or custom-product exemption does not remove your legal rights if an item is faulty, damaged, incorrectly produced or not as described.

Change of Mind or Wrong Size Outside the UK and EU/EEA

Except where local law gives you a cancellation right, we do not accept change-of-mind returns or exchanges for correctly produced print-on-demand items, including where the wrong size was selected.

Please check the product description and size guide carefully before ordering.

Nothing in this section limits any mandatory consumer rights that apply where you live.

Damaged, Defective, Incorrect or Misprinted Items

If your item arrives damaged, defective, incorrectly printed, not as described or different from what you ordered, email support@concourseclobber.com as soon as possible.

Contacting us within 30 days of delivery helps us investigate the problem promptly, but this notification period does not limit any longer statutory rights you may have.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the complete item.
• Photographs of the packaging where relevant.

Where an item is faulty, damaged, incorrectly printed, not as described or otherwise fails to meet applicable legal requirements, we will provide the remedy to which you are legally entitled. Depending on the circumstances, this may include a full refund, replacement, repair or price reduction.

UK consumers may have a short-term right to reject qualifying faulty or misdescribed goods within 30 days of delivery.

These rights apply regardless of whether our fulfilment partner approves a separate claim. Your mandatory legal rights concerning faulty or misdescribed goods remain unaffected.

Incorrect or Incomplete Address

You are responsible for providing a complete and accurate delivery address.

If an order is returned because the address supplied at checkout was incorrect or incomplete, you may be responsible for the reasonable cost of reshipping it. This does not apply where the delivery problem was caused by us or the carrier.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, email support@concourseclobber.com.

Please include your order number so we can investigate the delivery with our fulfilment and delivery partners. We will provide the remedy required by applicable law.

Contact Us

For questions about a return, withdrawal, refund or replacement, contact:

Email: support@concourseclobber.com

Please include your order number so we can assist you as quickly as possible.

Model Cancellation Form

Complete and email this form only if you wish to cancel your contract. You may instead send us any other clear statement confirming that you wish to cancel.

To: Concourse Clobber
Email: support@concourseclobber.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Goods being cancelled:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Customer’s email address:
Date: