Shipping Policy

Thank you for shopping with Concourse Clobber.

Every item is printed to order especially for you. This helps us reduce waste by producing only what is needed.

Processing and Delivery Times

Orders are usually produced within 2–5 business days. Business days are Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, the estimated delivery times are:

United Kingdom: 5–10 business days
Europe: 3–10 business days
Rest of the world: 5–20 business days

For UK orders, the estimated total time from placing your order to delivery is 7–15 business days.

Production and delivery may take longer during busy periods, new product launches, holidays or other circumstances outside our control. All times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the products in your order.

Tracking

Most orders include tracking. If tracking is available, you’ll receive a dispatch confirmation email containing your tracking details.

Please allow a little time for the courier’s tracking system to update after receiving your confirmation email.

Customs and Import Charges

Orders delivered outside the United Kingdom may be subject to customs duties, taxes or other import charges.

These charges are determined by the destination country and are not included in the price of your order or shipping fee. The customer is responsible for paying any applicable charges.

Customs processing may also cause delays outside our control.

Delivery Delays

Delivery may occasionally take longer than expected due to courier delays, customs processing, severe weather, industrial action or unusually high shipping volumes.

If your tracking information hasn’t updated for several days, please contact us and we’ll be happy to help.

Incorrect or Incomplete Addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible. We’ll try to update the address before dispatch, but we cannot guarantee that changes will be possible.

If an incorrect or incomplete address causes your parcel to be returned or sent again, you may be responsible for the additional delivery costs.

Damaged Orders

If your order arrives damaged, please contact us within 14 days of delivery.

Include your order number, a description of the issue and clear photographs of the damaged item and packaging. Please keep the item and its original packaging while we investigate.

Lost Orders

If your order hasn’t arrived by the end of the estimated delivery period, check the tracking information and contact the courier where possible.

If you still need help, contact us within 14 days after the estimated delivery date and include your order number so we can investigate.

Questions?

If you have any questions about your order or delivery, please contact us at support@concourseclobber.com.

We’re always happy to help and aim to respond as quickly as possible.